Support Center
Everything you need to get the most out of FGI Trading. Contact us, join the community, or browse our documentation.
Email Support
Get in touch with our team via email for technical or billing issues.
info@fgitrading.comCommunity Discord
Join our Discord server to chat with other creators and get live help.
Join our DiscordSend us a message
Common Questions
How do I download my purchased assets?
Once your purchase is complete, go to your Dashboard and navigate to 'My Assets'. You'll see high-speed download links for all your licenses.
What is your refund policy?
We offer full refunds within 14 days if you haven't downloaded the assets yet. Since digital assets cannot be returned, we can't offer refunds once the files are downloaded.
Can I use assets in Unreal Engine / Unity?
Absolutely! All our 3D assets are optimized for real-time engines and come with standard GLB/OBJ/FBX formats that work out of the box.
I lost access to my account. What should I do?
Use the password reset feature on the login page. If you don't have access to your email, please contact our support team with proof of purchase.
Emergency Support?
Are you an Enterprise customer with a production-blocking issue? Call our 24/7 priority line provided in your account dashboard.