Privacy Policy

1. Introduction

FGI Trading B.V. ("FGI", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital marketplace platform.

2. Information We Collect

2.1 Personal Information

When you create an account or make a purchase, we collect:

• Name and email address
• Billing address and company information (if applicable)
• Payment information (processed securely by Stripe)
• Account credentials (encrypted passwords)
• Purchase history and license information

2.2 Automatically Collected Information

We automatically collect certain information when you visit our platform:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses
• Click and interaction data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

3. How We Use Your Information

We use collected information for:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Sending transactional emails (order confirmations, receipts, license keys)
• Improving our products and services
• Detecting and preventing fraud
• Complying with legal obligations
• Marketing communications (with your consent)
• Analytics and performance monitoring

4. Payment Processing

All payment transactions are processed through Stripe, Inc. ("Stripe"), our secure payment processor. We do not store your complete credit card information on our servers. Stripe handles payment data in compliance with PCI-DSS requirements.

By making a purchase, you agree to Stripe's Privacy Policy and Terms of Service. For more information, visit stripe.com/privacy.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Stripe (payment processing)
• Firebase/Google Cloud (hosting and authentication)
• Email service providers (transactional emails)
• Analytics services (Google Analytics, etc.)

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill purchases
• Comply with legal obligations (tax records, etc.)
• Resolve disputes and enforce agreements
• Maintain license validation systems

Purchase records and license information are retained for a minimum of 7 years for accounting and legal compliance purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a structured format
• Opt-out: Unsubscribe from marketing emails
• Object: Object to certain processing activities

To exercise these rights, contact us at info@fgitrading.com.

8. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure authentication with Firebase
• Encrypted password storage
• Regular security audits
• Access controls and monitoring

While we strive to protect your information, no method of transmission over the internet is 100% secure. Use strong passwords and keep your credentials confidential.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising CCPA rights

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation, including the right to access, rectification, erasure, restriction, portability, and to object to processing.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us: